Privacy Policy

Emmerson Lumber Limited
Last updated: September 8, 2026

1. Introduction

Emmerson Lumber Limited (“Emmerson Lumber,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at emmersonlumber.com, submit a form, request a quote or design consultation, apply for a credit or contractor account, place an order, receive communications from us, or otherwise interact with our services.

We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Canada’s Anti-Spam Legislation (CASL).

By using our website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

a. Personal Information

We may collect personal information you voluntarily provide, including but not limited to:

• Full name
• Email address
• Phone number (including mobile number)
• Mailing, delivery, or billing address
• Business, contractor, or trade account information
• Credit application details (e.g., business references, financial information submitted for account approval)
• Payment or transaction details
• Order, delivery, and project details (e.g., building supply orders, kitchen design specifications, rental agreements)
• Any information submitted through forms, quote requests, credit applications, or direct communication with us

b. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device and operating system
• Pages visited and time spent
• Referring URLs
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information collected to:

• Provide, operate, and manage our building supply, kitchen design, rental, and related services
• Respond to inquiries, quote requests, orders, or support requests
• Process and manage credit and contractor/trade account applications
• Send transactional communications (order confirmations, delivery and pickup notifications, account statements, appointment reminders)
• Send marketing or promotional messages only with your express consent
• Maintain contractor and trade accounts
• Improve website functionality and user experience
• Comply with legal and regulatory obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze usage patterns, improve performance, and enhance user experience. You may disable cookies through your browser settings; however, some features of the website may not function properly.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share information with:

• Trusted service providers who assist in operating our business (e.g., website hosting, analytics, payment processing, delivery, credit processing, and customer support)
• Castle Building Centres and other affiliated buying-group or supplier partners, solely as needed to fulfill orders or special-order requests
• Legal or regulatory authorities when required by law

6. Text Messaging & Mobile Information

If you provide your mobile number and consent to receive text messages from us (for example, order or delivery updates), we respect your privacy and are committed to protecting your mobile information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors or service providers solely to support essential services such as customer service, messaging delivery, and platform operations. These providers are contractually required to protect your information and to use it only to provide services on our behalf.

Consent to receive text messages is not implied, is not pre-selected, and is not a condition of purchase. You may opt out at any time by replying STOP to any text message, or by contacting us using the details in Section 13. Message and data rates may apply depending on your mobile carrier, and wireless carriers are not liable for delayed or undelivered messages.

7. Email & Marketing Communications

If you opt in, we may send marketing or promotional emails, such as flyers, seasonal specials, or new product announcements. You may unsubscribe at any time by clicking the “unsubscribe” link included in each email or by contacting us directly.

Transactional emails related to your orders, account, or services may still be sent as required.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws and regulations, including retention of credit and account records as required for accounting and legal purposes.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system can be guaranteed to be 100% secure.

10. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Request correction or deletion
• Withdraw consent at any time, subject to legal or contractual restrictions
• Object to or restrict certain processing

Requests can be made using the contact details in Section 13. We will respond within the timeframes required by applicable law.

11. Third-Party Links

Our website may contain links to third-party websites, including contractor referral pages, supplier catalogs (e.g., our online hardware storefront), and rental partners. We are not responsible for the privacy practices or content of those websites.

12. Children’s Privacy

Our services are not intended for individuals under the age of 13 (or under 16 where applicable). We do not knowingly collect personal information from children.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, contact us at:

Emmerson Lumber Limited
Email: information@emmersonlumber.com
Phone: 705-457-1550 (local) / 1-888-339-3325 (toll-free)
Address: 63 Maple Avenue, PO Box 150, Haliburton, Ontario K0M 1S0, Canada

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.